Total control of customer service in each of your branches, no matter where you are.
Improve your customer service and increase your sales by monitoring your customer care and enhancing your procedures.
We have service throughout the country to help you provide exceptional service at all times.
Measure and increase your staff's performance with our monitoring system aimed at providing you with the information your business needs.
We pose as a client and evaluate the service and shopping experience received by customers or clients of the competition.
Thanks to the scenarios we present, we are able to know the reactions and responses of the staff to unusual actions, problem solving and response time.
Hundreds of companies are turning service into their greatest competitive advantage by using Mystery Shopper as their most effective tool. Take your business to the next level and standardize excellence in all your outlets by letting us help you create unforgettable shopping experiences for your customers.
SERVICE EXPERIENCE
I want to know the shopping experience my customers have when they visit my business.
COMPETITION RESEARCH
I want to know how the competition performs from customer service to the detailed research of their commercial offer.
DIGITAL / PHONE EXPERIENCE
I want to evaluate the telephone and/or digital service of my business, both in its analog and digital version (website, Facebook, ecommerce).
Only at Tendencia IM you will find the combination of experience, staff, infrastructure and methodologies we offer you.
Ask us for free advice and discover why we are the leading agency in market research in Mexico.
We have:
However, the greatest contribution we make in our Mystery Shopper projects is the objectivity, ethics and professionalism that guide our activity.
