We help you unify the user experience across different devices, operating systems and browser

At Tendencia IM we help you measure the experience and satisfaction of your end customers when contacting your company online.

We will also evaluate the most important aspects of your site from different devices, browsers, operating systems and bandwidths.

Improve your services, increase your online sales, meet your competition and retain your customers.

Virtual Mystery Shopper

These are some of the questions that you can answer with our Virtual Mystery Shopper service:

  • What is the response time and quality for a service query on my website, chat or social networks?
  • Is my website, e-commerce or mobile App intuitive and easy to use?
  • Why do I have so many abandoned shopping carts in my e-commerce?
  • Why am I struggling to build customer loyalty online?
  • Why are my leads halfway through the buying process?
  • Is it easy to find my brand or products on the web?
  • What is the status of my competitor's online service?
  • Is my digital marketing too aggressive, or too passive?

Detailed reports are included with our improvement proposals in all opportunities areas we detect. Our goal is to give you all the information you need to offer your clients a 100% positive digital experience.

OUR CLIENTS


DO YOU WANT MORE INFORMATION? CONTACT A SALES EXECUTIVE (442) 161-20-82